Website maintenance service frequently asked questions

1. Do I have to sign a contract for a certain period of time?
2. Will there be any extra charges aside from the monthly fee?
3. How long will it take for my order to be completed?
4. What are the maintenance plans you offer and how much do they cost?
5. How do I send in work orders?
6. What is the format in which the work orders have to be in?
7. Is there any ‘fine print’ I need to read before starting using your services?
8. When is my account considered active?
9. Do unused hours roll over for the following month?

If there are other questions you would like us to answer, please drop us a line from our contact page.

1. Do I have to sign a contract for a certain period of time?
No, our agreements work on a month to month basis. You can opt to pay every moth or establish recurring payment, which can be discontinued at any time.

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2. Will there be any extra charges aside from the monthly fee?
No, unless your work orders require more hours than what your plan has, or unless you require additional goods or services to be purchased for a specific project, such as software, hardware, artwork, stock photography, etc.

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3. How long will it take for my order to be completed?
No site maintenance work order takes us more than 48 hours to complete, if placed within one of our standard plans.

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4. What are the maintenance plans you offer and how much do they cost?
You can find information on our plans here.

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5. How do I send in work orders?
Please follow the instructions on this page.

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6. What is the format in which the work orders have to be in?
Any standard format (hard copy, electronic format, fax), as long as they are readable. However, we recommend that you send your text orders in electronic format (e-mail, CD-ROM, diskette, etc), so your monthly maintenance hours are not wasted by us copying the content by hand. Images however, can be sent in hard copy format, since scanning them should not take too long.

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7. Is there any ‘fine print’ I need to read before starting using your services?
We recommend that you read out Terms of Service.

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8. When is my account considered active?
Your account will be considered active at receipt of payment. If you choose to use our instant payment method, you may start sending in work orders immediately. If you choose to pay by check or money order, your account will be active the day your payment is approved.

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9. Do unused hours roll over for the following month?
Unused hours expire on the 31st day from beginning of service cycle.

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If there are other questions you would like us to answer, please drop us a line from our contact page.